Shipping Policy

Shipping Policy

We strive to ensure every order is picked accurately and packed to withstand normal handling by the carriers we use. Once your order ships, we will send a shipping confirmation email to you, with link to track its progress.

SHIPPING SURCHARGE
As you’re likely aware, since last year the global supply chain has been facing major disruptions causing a widespread rise in raw material, production, and transportation costs. So that we can continue to deliver the same quality formulas your curls love, beginning July 1 we will apply a $1 shipping and handling surcharge to all online orders. We hope this surcharge will be temporary and will continue to monitor the situation for improvements.

DELIVERY SERVICES
*Continental U.S., Alaska, Hawaii

 

Standard Delivery FedEx 2-Day Service FedEx Standard Overnight

Orders $50 and above*

Free $15.00 $25.00

Orders below $50*

$5.95 $15.00 $25.00

FedEx Ground is Ouidad’s standard delivery service. FedEx Ground service is currently available for delivery to residential addresses in the 48 contiguous United States, Alaska, Hawaii, Puerto Rico, U.S. Territories and to U.S. Post Office Boxes and APO/FPO/DPO addresses.​

*Shipping price above does not include $1 surcharge

ESTIMATED DELIVERY TIMES
Orders are processed Monday to Friday, 8am – 5pm Eastern Standard Time. Orders received by 9am EST are shipped by the end of the next business day. Note that the estimated delivery times below include order processing time.

Shipping Method Estimate Delivery
Fedex Ground Service 2-8 Business Days
FedEx 2nd Day Service 3-4 Business Days
Fedex Standard Overnight Service 2-3 Business Days

SHIPPING RESTRICTIONS
Ouidad orders containing the following items are not eligible for expedited or air delivery service:

  • Styling Mist Setting & Holding Spray
  • Curl Recovery Whipped Curls Daily Conditioner & Styling Primer
  • Curl Last Flexible Hold Hairspray
  • Clean Sweep Dry Shampoo
  • Revive & Shine Dry Oil Shine Spray
  • Going Up! Volumizing Texture Spray

The U.S. Department of Transportation restricts air shipments of items that could contribute to a fire or other mishap on board an aircraft. These items must be shipped by ground-only transport. Shipments containing these products will be delivered via FedEx SmartPost or UPS Ground service. Regrettably, these items cannot be shipped to Alaska, Hawaii, Puerto Rico or any destination outside the continental U.S.

INTERNATIONAL DELIVERY
Live outside the U.S.? Ouidad.com is actively working on international shipping, and will resume international shipping in 2023. 

BUSINESS DAYS & HOLIDAYS
All orders ship Monday – Friday, excluding federal holidays within the United States. Packages do not ship from our distribution centers on the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year's Eve

TRACKING YOUR ORDER
Once your order ships, you will receive a confirmation email containing the shipment details, a tracking number and a link to the selected carrier site. To track your order, click on the tracking number located near the bottom of the e-mail. You may also contact Ouidad’s Customer Service team to track your order at help@ouidad.com or by calling 1 800 677-HAIR (4247) weekdays between 9am-5pm EST.