We strive to ensure every order is picked accurately and packed to withstand normal handling by the carriers we use. Once your order ships, we will send a shipping confirmation email to you, with link to track its progress.
FedEx 2-Day Service
FedEx Standard Overnight
Continental U.S., Alaska, Hawaii
Orders up to $50 or more
Orders below $50
FedEx Ground is Ouidad’s standard delivery service. FedEx Ground service is currently available for delivery to residential addresses in the 48 contiguous United States, Alaska, Hawaii, Puerto Rico, U.S. Territories and to U.S. Post Office Boxes and APO/FPO/DPO addresses.
ESTIMATED DELIVERY TIMES
Orders are processed Monday to Friday, 8am – 5pm Eastern Standard Time. Orders received by 9am EST are shipped by the end of the next business day. Note that the estimated delivery times below include order processing time.
FedEx Ground Service
2-8 business days
FedEx 2nd Day Service
3-4 business days
FedEx Standard Overnight Service
2-3 business days
Ouidad orders containing the following items are not eligible for expedited or air delivery service:
- Styling Mist Setting & Holding Spray
- Shine Glaze Serum
- Curl Recovery Whipped Curls Daily Conditioner & Styling Primer
- Curl Last Flexible Hold Hairspray
- Clean Sweep Dry Shampoo
- Revive & Shine Dry Oil Shine Spray
- Going Up! Volumizing Texture Spray
The U.S. Department of Transportation restricts air shipments of items that could contribute to a fire or other mishap on board an aircraft. These items must be shipped by ground-only transport. Shipments containing these products will be delivered via FedEx SmartPost or UPS Ground service. Regrettably, these items cannot be shipped to Alaska, Hawaii, Puerto Rico or any destination outside the continental U.S.
Live outside the U.S.? Ouidad.com has partnered with a trusted third-party company, GlobalShopex, to fulfill orders for our international clients. Simply add the items you wish to purchase in your shopping cart and select the "International Checkout" option. The items will automatically be transferred to the GlobalShopex cart, where you will be able to see the order total in your local currency. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once you’ve submitted your order, all inquiries should be directed to GlobalShopex at [email protected] or 786-391-4868.
BUSINESS DAYS & HOLIDAYS
All orders ship Monday – Friday, excluding federal holidays within the United States. Packages do not ship from our distribution centers on the following holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Christmas Eve
- Christmas Day
- New Year's Eve
TRACKING YOUR ORDER
Once your order ships, you will receive a confirmation email containing the shipment details, a tracking number and a link to the selected carrier site. To track your order, click on the tracking number located near the bottom of the e-mail. Customers who have registered an account on Ouidad.com can also track orders by logging in to their account dashboard on the site. You may also contact Ouidad’s Customer Service team to track your order at [email protected] or by calling 1 800 677-HAIR (4247) weekdays between 9am-5pm EST.