Ouidad Customer Survey

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Ouidad Customer Survey

Please take a minute to answer some questions that will help us provide a better customer experience on Oudiad.com

Where do you purchase hair products? (Check all that apply)

On-line
In a salon
At a Sephora store
At Sephora.com
At a specialty retailer or dept. store (Neiman Marcus, Nordstroms, Macys, Dillards, etc.)
At a mass merchant retailer such as Walmart, Kmart or Target
At a chain drug-store (CVS, Rite-Aid, Walgreens)
At the supermarket
At a small independent boutique or apothecary
On an infomercial
On HSN/QVC
On online retailer

Where do you prefer to buy your Ouidad products?

Other:

How long have you been using Ouidad products?

Less than 1 year
1-2 years
2-5 years
Over 5 years

How did you hear about Ouidad products?

Other:

Please rate the following...

	Not at all likely		Neutral		Extremely Likely
	1	2	3	4	5
How likely are you to recommend Ouidad products?
How likely are you to recommend a Ouidad Certified Salon?

How would you describe your hair?

Kinky
Tight Curls
Medium Curls
Loose Curls
Wavy
Straight

What do you do on ouidad.com? (Check all that apply)

Read blogs
Read or participate on message boards
Read styling tips and how-tos
Watch videos
Shop products

How does Ouidad compare to other shopping sites in the following ways?

	Much Worse		About The Same		Much Better
	1	2	3	4	5
Price
Convenience
Customer Service
Trust in Company
Website features & functionality
Purchase policies (returns, exchanges)
Product Delivery Speed
Ease of site navigation

What additional services would you like from ouidad.com?

	Not interested		Neutral		Definitely want
	1	2	3	4	5
Online Gift Cards
Podcast to listen to advice from Ouidad
Auto-ship program to get your favorite products delivered every month
Ability to search site for specific information
Bilingual / Spanish Content
More Get this look Content
Live Chat with Customer Service Reps
More billing options
Mobile friendly website
More Videos
Personalized product recommendations
Gift registry or wish list
Option to include gift message or gift wrap

10.

Where do you go for curly hair information?

11.

What other websites do you shop for beauty products at?

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